Frequently asked questions (FAQ)
- How to create account on 3amir.com?
- Can I order from 3amir.com if I live outside Sudan?
- Can I order from 3amri.com without having an account?
- How can I pay on 3amir.com?
- Can I pay with any card?
- 1. Bank of Khartoom
- 2. Alsalam Bank
- 3. Omdurman National Bank
- 4. AlBaraka Bank
- 5. Faisal Islamic Bank
- How much is delivery fees?
- How much does it take to deliver my order?
- Can I cancel my order?
- Can I return my order?
- How will I get my refund?
- How can I track my order?
- Does 3amir.com have return policy?
- Are all items on 3amir.com covered under warranty?
- What does it mean to sell on 3amir.com?
- How can I sell on 3amir.com?
- How do I open vendor account on 3amir.com?
- What can I sell on 3amir.com?
- What can I not sell on 3amir.com?
- I’m registered as a 3amir.com seller - what’s next?
- How do I get paid?
- What is 3amir’s selling models?
- How will I know when I have got a sale?
- How does FB3 work?
- Does 3amir.com have any fees when registering as a vendor?
- What is the minimum price of items I can list to sell on 3amir.com?
- How to best choose image for items I’m selling?
Go to “Sign In” > Create your 3amir account > enter the required information > click on create account”.
Yes, but you need a shipping address in Sudan.
No, you must have an account. Otherwise, you can browse the website and view products as guest.
You can pay online with SyberPay using (ATM card number, QR, Cash Card, or Mobile Wallet) or pay cash on delivery.
Yes, expect ATM card from below bank?
Delivery fees in 1,000 SDG around Khartoum State.
Delivery is within 3 days after the order confirmation.
Yes, you can cancel at any time before receiving your order.
Yes, you can return your order within 3 days after receiving it. The order has to be the same as received.
If you paid online, the payment will be refunded back to your card within 3 days.
If you paid by cash on delivery, you must share a card number in order to receive the refund within 3 days.
You can track your shipment by click on “Track this shipment” in (My Account > View Order > Order Shipment > Track this Shipment).
Yes, please check our return policy here.
No, it depends on the merchant description of the product.
3amir is a local digital marketplace, created to serve and support businesses in the Sudan. Sellers with businesses of any size are welcome to use 3amir as their digital platform to expand their business online.
You can sell on 3amir.com by registering to the website using creating vendor account.
It’s easy! Go to Sell with Us > Sign In > fill the required information. Once you have submitted all of the required information and received approval, your store will be live within 3 days.
We have many categories of businesses on 3amir, offering customers a wide range of products to suit their needs. 3amir product categories are Electronics, Fashion, Home & Office, Cosmetics, Baby & Toys, Books and Sports & Fitness.
We do not allow selling of used items. Find out more about restrictions on 3amir merchant contract.
Contact our Support to guide you through the selling process.
Once you start selling on 3amir, we will automatically transfer your sales revenue (net of fees) to your bank account on a weekly basis.
The method with which you choose to stock, sell and ship your products with 3amir. At 3amir Fulfilled by 3amir (FB3) Stock at your store. FB3 is 3amir’s dedicated end-to-end support selling model, preferred by sellers and customers alike.
It depends on your selling model. If you are using “Stock at your store”, you will be notified via email and SMS whenever you receive a new order. All orders pending your approval will appear in the Vendor Panel. Sellers using the fulfilled by 3amir (FB3) selling model don’t need to worry about this. 3amir will manage your orders, inventory, return, and customer queries on your behalf.
Fulfilled by 3amir (FB3) is a premier selling model and operates as an end-to-end service provider for our sellers. Fulfilled by 3amir (FB3) is a selling model that allows you to stock your products in 3amir fulfillment centres (warehouse). 3amir will manage your inventory and customer orders, shipping orders directly to customers on your behalf. 3amir will also take care of customer queries and returns. Onsite all FB3 items are listed with “FB3 tag” allowing customers to filter by them. FB3 is popular with customers as it promises shipping within 24-hours of purchase.
No, there is no registration fees.
There is no minimum price for any item, it depends on your pricing.
Remember shopping is very visual process and you to display your product in the best possible means. Therefore, please commit to 3amir picture requirement.