Frequently asked questions (FAQ)
- Can I buy from 3amir.com if I live outside Sudan?
- Can I use 3amir.com services if I live outside Sudan?
- Can I place a purchase without having account in 3amir.com?
- Can I pay with any card?
- Bank of Khartoom
- Al Salam Bank
- Omdurman National Bank
- Al Baraka Bank
- Faisal Bank
- What are the accepted payment methods in 3amir.com?
- Can I pay with cash?
- How much is shipping charge?
- How much does it take to deliver my order?
- Can I make an order to be delivered outside Sudan?
- How can I cancel my order?
- How will I get my Refund?
- How can I track my orders?
- Does 3amir.com have return policy?
- Are all items purchased from 3amir.com covered under warranty?
- How can I sell through 3amir.com?
- What items can I sell on 3amir.com?
- Does 3amir.com have any fees when registering as a vendor?
- What is the minimum price of items I can list to sell on 3amir.com?
- How to best choose image for items I’m selling?
- How do I get paid?
- When do I get paid?
- How can I get information about my orders or payments?
Customer FAQ:
Yes, you can buy from 3amir outside Sudan but you need shipping address in SUDAN.
Yes, you can use 3amir services from everywhere.
No. When placing a purchase you need to either login to your account or create a new account. Otherwise, you can browse our website and view the product as a guest.
Yes. However, at this moment, only payment through the available payment tools in Sudan is authorized. except ATM cards from below Banks:
You must select your preferred method of payment; either online payment (i.e. ATM Card, Cash Card and Mobile Wallet) or cash on delivery.
Yes. 3amir provides the option to pay cash on delivery. In this case, you must confirm the invoice details and then your order will be confirmed.
The shipping charge is vary per item type, weight and shipping address.
For delivering items inside Khartoum state, we will use reasonable endeavors to deliver products within 4 days after the order confirmation. Otherwise, the delivery date will be dependent on your Address Location. We do however guarantee that unless there are exceptional circumstances all deliveries of products will be dispatched within 7 days of the later of order confirmation.
Currently, 3amir.com delivers products only within Sudan.
Order cancelation process is mainly done through our call center. Canceling a purchase on 3amir.com is allowed, as long as the product is not picked up from the merchant’s warehouse.
Your method of refund depends on the payment method you used when you purchased the item. a. For online purchases, the payment will be refunded back to your card. b. For cash on delivery purchases, you must come to 3amir premises and take your refund.
You can track your shipping process by clicking on “Track this shipment” in (My order > view > Order Shipments > Track this shipment). The complete details are mentioned there for your review.
Please check our return policy at website
No. It depends on the merchant description of the product.
Merchant FAQ:
You can sell with 3amir.com by registering to the website using “Vendors Registration Form”.
You can sell any products on the website. To check the list of categories already available on 3amir.com, please check: www.3amir.com, but if you would like to list an item in a category which you do not see on this directory then send your inquiry to 3amir’s admin (support@3amir.com)
No, there is NO registration, set up or product listing fee on 3amir.com.
There is no minimum price of item.
Remember shopping is a very visual process and you want to display your products in the best possible means. Therefore, we recommend that you submit an image that reflects a clear vision of your product.
&emsp It electronic bank transfer depends on your registered paying method; either through your bank account or your card.
Payments to vendors are made fourth a month.
You can get such information through your Dashboard in Vendor Panel.